026-002 - HUMAN RELATIONS OFFICER
|Class Title: HUMAN RELATIONS OFFICER|
Grade Number: 11N; $39,267.94 - $52,879.30 per annum
Department: COMMUNITY & ECONOMIC DEVELOPMENT
This is a single-position class with responsibility for investigating complaints, concerning housing, racial and other types of discrimination, and mediating the disputes after a complete investigation. Handles the Disruptive Conduct and relocation processes.
Works under the supervision of the Director of Community and Economic Development and is the key staff person for the Allentown Human Relations Commission.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(A) Develops outreach programs for bureau and staff and Human Relations Commission
(B) Conducts investigations concerning discrimination in employment, housing and public accommodations;
(C) Prepares Equal Opportunity Commission, Housing and Urban Development, and Pennsylvania Human Relations Commission and other agency referrals as needed
(D) Develops procedures and strategies for investigation of complaints
(E) Supervises all investigations, including but not limited to: summary intake, interviews, fact finding, may serve as mediator, presentation of findings, etc.
(F) Prepares conciliation agreements
(G) Consults with Solicitor's Office and other legal resources
(H) Organizes and manages public hearings on complaints
(I) Serves as liaison to various agencies and groups
(J) Advises City Officials and Commission on the findings from discrimination complaints
(K) Prepares community presentations on discrimination, cultural awareness and sensitivity
(L) Monitors City documents and policies for compliance with the antidiscrimination
law with the Article 181.01 of the Human Relations Commission Ordinance (M)Assists and coordinates functions of the Commission, including workshops,
training sessions, community meetings, Annual HR Awards Dinner
(N) Assists Commission in preparing annual report to Mayor and City Council (0)Coordinates relocation activities relative to the acquisition program
(P) Manages the City's Disruptive Conduct Report program by coordinating with Allentown Police Department; preparing DCR letters for landlords and tenants; maintains DCR database and issues regular reports
(Q) Acts as liaison to and prepares cases for the Disruptive Conduct Board of Appeals
(R) Provides information on PA Landlord and Tenant Law to tenants and landlords.
(S) Performs related work as may be required.
DESIRED MINIMUM QUALIFICATIONS (Tests and/or interviews are required): Education and Experience:
(A) Graduation from a four (4) year college or university of recognized standing with major work in sociology, social work, industrial relations or related field
(B) Equivalent combination of experience and training which provides the required knowledge, skills and abilities
Necessary Knowledge, Skills and Abilities:
(A) Knowledge of functions and objectives of the Allentown Human Relations Commission
(B) Knowledge of local, state and federal legislation pertaining to civil rights
(C) Knowledge of social dynamics and problems related to discrimination in employment, housing, etc.
(D) Ability to express ideas clearly, both written and orally, including effectively presenting to the public
(E) Ability to motivate and gain the cooperation of a variety of persons and groups from all sectors of the community
(F) Ability to deal courteously and tactfully with the public and establish and maintain effective working relationships with superiors, other employees and the public. Successful customer service experience and a proven ability to deal with the public is essential
(G) Possession of a valid PA Driver's license
(H) Multilingual skills are preferred
TOOLS AND EQUIPMENT USED
Requires intensive daily use of personal computer, printer, photocopiers, cell phones and other associated electronic office devices.
Work is performed mostly in the office; some work outside of the office is necessary. Hand-eye coordination is necessary to operate computers and various pieces of equipment.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet, but could be moderate during work outside of the office.
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.