231-042 - CLERK 2
|Class Title: CLERK II |
Grade Number: 6M; $17.0289 per hour
Department: Public Works
Bureau: Recycling & Solid Waste
This position performs a variety of standard and specialized clerical activities to support the Bureau of Recycling and Solid Waste functions, services and all programs including but not limited to recycling and trash collection, yard waste, SWEEP, Graffiti Busters and Animal Control. Saturday and evening work may be required as part of the regular schedule.
Works under the supervision of the Office Manager.
Does not exercise supervision over other positions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
" Works from general instructions and standard knowledge of Bureau's operational policies, procedures and routines.
" Performs all clerical duties to support all Bureau programs such as Residential and Commercial Recycling, Municipal Solid Waste, Yard Waste, SWEEP, Graffiti, and Animal Control.
" Answers and responds accurately and courteously to phone and walk-in questions and complaints received from the public. Solves problems. Identifies problems to supervisors.
" Orients residents obtaining recycling bins and communicates trash and recycling procedures and litter prevention practices.
" Serves as receptionist.
" Works at yard waste sites, special events and cleanups on weekends and evenings as required.
" Educates citizens on proper recycling and trash procedures and litter prevention.
" Receives complaints and enters and maintains computer data base of SWEEP field records, tickets and education and enforcement activities relating to trash, litter, recycling, graffiti, animal control, etc.
" Interacts with the public on violation tickets.
" Generates, sends and tracks all complaints, work orders, warnings, notices of violations, overdue notices and citations to tenants and landlords.
" May assist in generating and processing a variety of documents and forms involving the Bureau's functions and services.
" Collects monies from the public and other users of Bureau services.
" Performs a variety of written communication functions including preparing correspondence, reports, grant disbursement documentation, informational flyers, etc.
" Generate customized computer reports.
" Corresponds, both orally and in writing, with businesses and individuals.
" Extensive word processing including designing brochures, flyers, charts, etc.
" Receives, sorts and distributes mail.
" May assist in preparing payroll.
" Provide quality and effective customer service with courtesy and understanding to our customers, citizens and internal departments.
" Performs related work as may be required.
Education and Experience:
(A) Two years' experience and thorough proficiency in computer software programs including Windows, Word and Excel.
(B) One-year successful experience in working independently.
(C) Completion of a standard high school course or GED; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Necessary Knowledge, Skills and Abilities:
(A) Extensive experience and thoroughly proficient in Windows, Word, and Excel.
(B) Knowledge of business writing, spelling, and grammar.
(C) Knowledge of solid waste and recycling practices and principles.
(D) Ability to maintain complex clerical records, hard copies and computerized, and prepare reports from such records
(E) Ability to deal pleasantly with the public, deal with complaints, solve problems, and maintain composure under difficult circumstances.
(F) Ability to maintain complex clerical records, hard copies and computerized, and prepare reports from such records.
(G) Ability to communicate and express ideas and information clearly, both orally and in writing.
(H) Ability to take information and complaints with speed and accuracy.
(I) Ability to make arithmetic computations and tabulations with speed and accuracy.
(J) Possess problem solving skills.
(K) Ability to read a City map.
(L) Ability to prioritize work assignments.
(M) Ability to work independently with minimum supervision.
(N) Ability to establish and maintain effective working relationships with superiors, other employees and the public.
(O) Ability to exercise sound judgment.
TOOLS AND EQUIPMENT USED
Daily use of personal computer and mainframe computer, copy machine, fax machine, telephone system, City radios and any other office related equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and talk or hear. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.