227-002 - HUMAN RESOURCES COORDINATOR
|Class Title: Human Resources Coordinator|
Grade Number: 5N (Non-Exempt)
Department: Human Resources
Performs a variety of administrative and professional work in coordinating the human resources program of the City of Allentown, including sick occasion tracking, managing personnel records, other office management responsibilities, and supporting Workmen's Compensation. Utilize excellent verbal and written communication skills to disseminate information to employees, professionals, and general public.
Works under the supervision of the Director of Human Resources.
May exercise supervision over clerical, temporary or other staff as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; assists in preparation and maintenance of employee handbook and policies and procedures manual.
Interacts with employees, supervisors, and managers of Bureaus and Departments in support of city functions to inform and interpret departmental needs as it pertains to the City of Allentown requirements.
Greets guests in a professional, friendly, and hospitable manner; answers routine questions from employees and the general public or directs to appropriate managers or offices when necessary.
Assists the public and employee populations with the online e-services system utilized for the application process and employee self-service functions.
Participates in development of department's goals, objectives and systems.
Acts as a back up to the Clerk Confidential for managing phone system and incoming call flow for Human Resources and Risk departments.
Retrieves, sorts, and maintains personnel records and the HR filing systems.
Assists in evaluation of reports, decisions, and results of the department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
Participates in administrative staff meetings and attends other meetings and seminars.
Maintains city organizational charts and employee directories. Maintains HR Information Systems records and compiles reports from database.
Maintains working relationship with unionized workforce and adheres to terms of labor contracts by monitoring day-to-day implementation of policies concerning wages, hours, and working conditions.
Composes and types correspondence as necessary and directed by HR Director, Labor Relations, Risk & Safety Manager and other HR staff.
Performs routine office tasks for all Human Resources and Risk staff. Including processing invoices, requisitions, Purchase Orders, contracts for department
Education Reimbursement (non-bargaining, SEIU), and Civil Service paperwork.
Assists Human Resources, and Risk staff with projects as required during peak times.
Manages sick occasion letters and medical certification process as well as FMLA.
Other job duties as necessary. Performs related work as may be required.
Education and Experience:
(A) Associates Degree in Human Resources Management, or a related field preferred.
(B) One to two years in office administration background with broad knowledge of employment, compensation, organizational planning, employee relations, and training and development.
(C) One year experience in Human Resources preferred.
(D) Equivalent combination of related education and experience.
Necessary Knowledge, Skills and Abilities:
(A) Knowledge of personnel and benefits practices and procedures, including, but not limited to benefits administration, recruitment and selection, basic labor relations.
(B) Knowledge of computers and computer software, with ability to apply this aptitude in word processing, Excel spreadsheet development, and Word document merges.
(C) Thorough knowledge of proper records management, retention of records and cataloguing of files.
(D) Ability to maintain confidential and sensitive information.
(E) Ability to prepare and analyze comprehensive reports, carry out assignments, and administer existing and proposed programs.
(F) Ability to communicate effectively verbally and proficiently in writing with various employees, Bureau Managers, labor unions and the general public.
(G) Ability to learn and apply personnel policies and procedures of the City of Allentown, insurance plan benefits, programs and other policies.
(H) Ability to handle stressful situations.
(I) Proficient in written and spoken English.
(J) Able to work successfully and productively in a team environment or independently and handle with multiple tasks effectively.
(K) Strong ability to perform well and be unfailingly diplomatic in a high pressure and complex environment.
(L) Results- and people-oriented; but have sound judgment and the ability to balance other business considerations.
(M) High energy level, ability to multitask, establish priorities, work independently.
(N) Excellent communication and interpersonal skills with the ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse workforce.
(O) Excellent problem-solving skills with the ability to envision and deliver innovative solutions, while adhering to strict deadlines.
TOOLS AND EQUIPMENT USED:
Requires intensive daily use of personal computer, including word processing, database and spreadsheet programs; calculator, telephone, copy machine, and fax machine.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and talk or hear. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment can vary.
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.