231-001 - CLERK 2
|Class Title: CLERK II|
Grade Number: 6M; $17.8028 PER HOUR
Department: Bureau of Streets
Perform a wide variety of standard and specialized clerical and office duties to support the functions and services of the bureau and department.
Employee works under the supervision of the Streets Office Manager and Streets Superintendent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under general supervision, works from departmental practices, policies, and procedures to accomplish the following tasks, including, but not limited to:
" Provide quality and effective customer service, in person or over the phone, with courtesy and understanding to our customers, citizens, and internal departments. Answer their inquiry if possible or refer question to the proper supervisor.
" Obtain and record specific information on caller, nature of call (emergency, nonemergency, informational, complaint or incident report) in Lucity tracking system for proper documentation. Provide communication assistance during snow, flood, and other emergencies.
" Relay messages and dispatch personnel using phone, two-way radio, email, etc.
" Direct non-street department calls to appropriate City office or non-City organization.
" Perform a variety of duties to receive and relay externally and internally generated messages (via two-way radio, Lucity work order system, Samsara, emails, city website updates, etc.).
" Provide standard and specialized clerical activities to support the functions and services of the bureau. Process a variety of documents, forms and data entry involving the streets and storm sewer functions and services.
" Track location of supervisors, crew personnel and special equipment (via daily work sheets and Samsara).
" Research and gather data required for record keeping and required reporting for the bureau. May be asked to prepare reports involving accountability for activities, material, personnel, and equipment.
" Compile and check administrative data related to the various departmental programs for the bureau's records and reports.
" Process payroll sheets daily for the bureau.
" Reconcile, edit, and verify payroll, compensatory time, vacation balances, training, etc. and make necessary corrections.
" Process invoice payments, blanket orders, personnel transactions, and similar items.
" Receive, sort, and distribute inter-office mail for the bureau.
" Refer problems and unusual situations to Office Manager.
" Performs other duties including those of other classifications (higher and lower).
" Overtime will be required during emergency/nonemergency situations including night shift and weekends.
" May be required to work additional hours or shifts during emergency and nonemergency situations, including middle and/or night shift and weekends.
" Observe rules and practices on quality of work, personal conduct, and safe, effective, and courteous service to other department and city personnel as well as the general public.
" Complete assignments from streets supervisors upon request.
Perform related work as may be required.
Education and Experience:
(A) Graduation from high school.
(B) Two years experience in clerical and office work.
(C) Equivalent combination of related education and experience.
(D) May be required to attend various work-related school/seminars.
(E) Possession of a valid Pennsylvania Driver's license
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES
(A) Ability to function under stressful conditions and to perform multiple tasks at a time.
(B) Ability to keep computer generated records, to assemble and organize data, and to prepare reports from such records.
(C) Knowledge of business English, spelling, and grammar.
(D) Ability to make arithmetic computations and tabulations with speed and accuracy.
(E) Knowledge of Microsoft Office Suite (Excel, Word, Access, Outlook, Publisher, Power Point), EDEN, and Lucity.
(F) Knowledge of right-to-know laws as instructed and posted.
(G) Knowledge of modern office practices, procedures, and equipment such as computers, calculators, fax machine, copier, etc. is essential.
(H) Ability to understand and follow moderately complex oral, handwritten, and typed instructions.
(I) Ability to express ideas and information clearly, both orally and in writing.
(J) Ability to deal courteously and tactfully with the public and establish and maintain effective working relationships with superiors, other employees, and the public.
TOOLS AND EQUIPMENT USED
Requires intensive daily use of personal computer, phone, fax machine, radio, copier, scanner, printer, laminator, shredder, and adding machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently and repetitively required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee frequently is required to sit, talk or hear. The employee is occasionally required to walk, stand, stoop, kneel, crouch, crawl and smell.
The employee is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee works in an office environment. The noise level in the work environment is usually quiet.
Formal application, rating of education and experience; oral interview and reference check; job related tests will be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.