911-001 - CASHIER (TPT)
|THIS IS A SEASONAL POSITION |
Class Title: CASHIER (POOLS and CONCESSIONS)
Pay Range: $9.00-$11.00 per hour
Department: Department of Parks & Recreation - Bureau of Recreation
Responsible for handling all transactions at the front entrance and/or concession stand and interacting with the public at City of Allentown pools and spray park facilities. Quality customer service is a significant portion of this position requiring a positive and friendly attitude towards all patrons.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by the incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.
Works under the direct supervision of the Pool Manager and/or Head Lifeguard; and Aquatics Program Coordinator, Recreation Program Specialist(s) and/or Director of Parks and Recreation.
Education and Experience:
" Minimum of 16 years of age
" Successful completion of background checks: current Act 34, 151, and 114 FBI clearances
" Successful completion of pre-employment drug screening
" Ability to read, write and perform mathematical calculations at a high school level.
" Cashier and customer service experience, preferred.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:
" Knowledge of cash handling procedures.
" Skill in providing excellent customer service to persons of all ages, regardless of social or economic backgrounds.
" Ability to exercise tact and judgment in maintaining good customer service relations
" Ability to establish and maintain effective working relationships with associates and the community, and to effectively interpret the objectives of the recreation program to participants and the community group.
ESSENTIAL DUTIES AND RESPONSIBILITIES
" Calculates admission fees, receive payments by cash, check, or gift certificates.
" Responsible for keeping track of concession inventory, attendance records and cash reports.
" Issue receipts, credits, or change due to customers as needed or requested.
" Count monies in cash drawer at the beginning of each shift to ensure correct amounts and to ensure that there is adequate change for the day.
" Count monies in cash drawer at the end of each shift to ensure that amounts are accurate, and all monies are accounted for.
" Assists in the setup of the concession stand prior to opening and helps with food prep (making and filling pretzel warmers, making and wrapping hot dogs, setup condiment stations, refill slushie machines, restock inventory of beverages, etc.)
" Takes patron orders, assembles order, and cashes out the transaction using the register.
" Notify Pool Manager and/or Head Lifeguard when money/supplies/inventory are low and needing to be replenished.
" Record all sales on the cash register and inventory product on an ongoing and daily basis.
" Monitor facility entrance/concession counter and keep clear of loiterers and; keep staff bathhouse area clear of all patrons.
" Confirm patron residency utilizing laptop and GPS city boundaries.
" Answer telephone; Resolve customer concerns and/or complaints.
" Complete all daily opening and closing procedures assigned by pool supervisors.
" Maintain order and cleanliness of the entrance and counter areas.
" Maintain accurate daily count of wristband distribution and inventory of all product(s) sold.
" Enforce all City of Allentown and facility specific policies, rules, and regulations.
" Maintain proper money handling policies and procedures.
" Attendance at the aquatic facility is an essential function of this position.
" Performs related work as required and requested.
" Greet customers; provide quality and effective customer service with courtesy and understanding to our customers, citizens and internal departments.
" Respond in all emergency situations to assist the safety team including corresponding with emergency dispatch, meeting EMS at front of building and/or designated facility EMS entrance to escort them inside the facility and to the emergency.
You will be assigned tasks from the pool supervisors to complete which may include, but are not limited to; sweeping and mopping, bathroom cleaning, wiping down and sanitation of food equipment and counter spaces, emptying garbage, etc.
TOOLS AND EQUIPMENT USED
" Cash Register
" Cleaning supplies - brooms, dust pans, etc.
" Program supplies- applications, logs,
" General Office supplies
" Digital Camera/Memory Cards
" Laptop and GPS software
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and talk or hear. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and pool mechanical systems. The employee occasionally is exposed to wet and dry conditions, fumes, toxic or caustic chemicals. The noise level in the work environment varies. Weather conditions in the work environment varies. The employee may be exposed to stressful situations as a result of human behavior.
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.