232-020 - CLERK 3
|Title: Clerk 3|
Grade Number: 8M; $18.5927 per hour
Bureau: Revenue & Audit
Performs a variety of specialized clerical activities to support the functions and services of the bureau.
Works under the supervision of the Bureau Manager and Operations Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under direction, works from a thorough knowledge of the bureau's operational policies, procedures, practices, and State Tax laws. Revenue and Audit clerical duties typically include, but are not limited to:
A. Operating a cash register and processing payments received by mail, in person, or collected from exterior payment drop box.
B. Reconciling receipts and payments resulting from cash register activity, preparing the daily deposits, and submitting them to the Treasury Department.
C. Completing data entry of exonerations and payments received, and reconciling the total being processed to the total being applied to various accounts.
D. Receiving, processing, and producing Tax Certifications requested.
E. Updating and maintaining tax account records by adding new accounts, deactivating closed accounts, and updating account information in multiple systems.
F. Performing work priorities as scheduled by supervisor, based on specific monthly, weekly, and daily assignments, projects, and deadlines for completion.
G. Reviewing records (e.g. property tax and business files) to determine business account status and performing necessary account maintenance.
H. Assisting with billings by processing payments, performing receipt maintenance, and stuffing envelopes.
I. Receiving all City mail deemed unidentifiable by mailroom to research, locate, and forward to proper department.
J. Processing a variety of documents and forms involving the bureau's functions and services.
K. Research and gather data required for record keeping, reports and other activities.
L. Performing related filing, copying, and scanning activities.
M. Extensive contact with the public, with external users of the bureau's services, and with other external authorities to provide, obtain or explain non-routine information relating to the bureau's activities, procedures, and policies.
N. Assisting the public in person, by telephone, mail, and e-mail explaining tax calculations and billing procedures.
O. Mediating taxpayer complaints; assisting citizens in preparation of paperwork and properly documenting bureau files.
P. Providing quality and effective customer service with courtesy and understanding to our customers, citizens, and internal departments.
a. This includes consummating a customer service transaction throughout your point of contact until a "warm handoff" to the correct City employee is achieved.
Q. Performing other related work as may be required.
Education and Experience:
A. High school graduation.
B. Including or supplemented by courses in bookkeeping.
C. Additional accounting courses beyond high school are preferred.
D. One year of related work experience desirable.
E. Customer service experience is preferred.
F. Considerable experience with varied office and clerical tasks of an accounting nature.
G. Equivalent combination of related education and experience.
Necessary Knowledge, Skills and Abilities:
A. Knowledge of business English, spelling, and grammar.
B. Knowledge of basic computer skills.
C. Ability to maintain confidentiality in all work-related situations.
D. Ability to operate office machines.
E. Ability to write legibly.
F. Ability to understand and follow complex oral or written instructions.
G. Ability to explain complex situations clearly and concisely.
H. Ability to process and review billings, make arithmetic computations and tabulations with speed and accuracy.
I. Ability to deal courteously and tactfully with the public and establish and maintain working relationship with other employees.
TOOLS AND EQUIPMENT USED
Requires intensive daily use of computer, calculator, copier, printer, fax machine, telephone, as well as other office equipment as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit, stand and talk or hear. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, stoop or kneel, and maneuver stairs.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision (typically associated with the use of computers, reading letters, reviewing files, and reading reports); distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet, typical of an office environment.
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.